bt, jednak ciag dalszy

Niestety ostatni post nie byl ostatni z cyklu walk z bt. Problemy sie nie skonczyly. Wrecz przeciwnie. Nasilily. Otoz dziwnym zbiegiem okolicznosci, po ok. 1 dniu uciechy ze mam dobre lacze, nagle zaczal sie samodzielnie restartowac/wieszac bthomehub.
Na poczatku pomyslalem, hm – zdarzylo mu sie raz, drugi – ok. Ale po tygodniu, zaczelo to byc ostro wkurzajace (rozmawiam z rodzina przez skype, i nagle bach – bthh sie restartuje).
Oprocz tego w ostatnich dniach predkosci sa niezbyt zadowalajace.
Pomyslalem – OK dosc tego, napisze maila. Na samym koncu napisalem, ze troche jestem w temacie, i ze prosze zeby mi nie pisali, ze mam zrestartowac modem, odlaczac kable itd. .
Oto odpowiedz jaka dostalem od samego Abrahama .

I understand from your e-mail that you experience the issue of slow broadband connection and would like to be clarified on this. Further, the BT Home Hub reboots automatically every two hours. I am sorry for the inconvenience caused and am here to assist you in this regard.

Please note that this issue normally occurs due to the following reasons:

o Loose connection of the cables.
o Any distributions of the EMI (Electromagnetic Interference).
o Placement of the router.

Please follow the steps to check the connection cables:

1. Shut down the computer.
2. Switch off the hub.
3. Unplug all cables from hub.
4. Wait for 10 seconds.
5. Plug all cables back in.
6. Turn on the hub.
7. Switch on the computer.

Check for any potential EMI and remove its source:

1. Halogen desk lamps with dimmers.
2. Any electrical dimmer switch.
3. Televisions, monitors, microwave ovens, etc.
4. Electronic insect electrocution devices (bug zappers).
5. Low quality 900MHz cordless telephones.
6. Any other emitter of high frequency electromagnetic radiation.

Check the placement of the hub:

1. Hub should not be placed on the carpet floor.
2. It must not be placed on the computer. It is advisable to place the hub over a wooden table.
3. It should be placed 2 feet away from the computer.

Please swap the micro-filters and try to connect to the Internet. If it is working then change the faulty filter. Further, connect the micro-filter directly in the main phone socket without any non ADSL devices like (sky box, alarms systems, gaming devices, fax machines, etc.) and note the connection status. If it is working, problem might be with the internal wiring.

Please follow steps given below to delete the temporary files stored in your computer:

1. Open Internet Explorer and click on ‘Tools’.
2. Select ‘Internet Options’.
3. On the ‘General’ tab, click on ‘Clear History’.
4. Choose ‘Yes’.
5. Click on ‘Delete Cookies’.
6. Click ‘OK’.
7. Click on ‘Delete Files’.
8. Check the option ‘Delete all offline content’.
9. Click on ‘OK’.
10. Click ‘Settings’.
11. Click ‘View Objects’, and then manually delete all objects listed there.
12. Select ‘Advanced’ tab and click on ‘Restore Defaults’ button.
13. Choose ‘OK’ to close the ‘Internet Options’ window.

Check for system resources by following the steps given below:

1. Click on ‘Control, Alt and Delete’ at the same time.
2. Click on ‘Task Manager’ and click on ‘Performance’.

If the ‘CPU usage’ is less than 6%, it is OK. If not, please delete the unwanted software that you are not using or contact the system vendor to increase the memory space.

Further, if the issue persists, please follow the steps given below to test the connection at the test socket:

o We need to test the connection on the ‘test socket’ which is hidden behind the panel of the master socket. You will need to remove the panel to access the test socket (you may need to use a screw driver).
o Once you have removed the panel to reveal the test socket, plug in a micro-filter, and then the ‘DSL’ cable from the filter into the modem/router.

Now, leave the set up undisturbed for 3 days and check if there is any improvement in your broadband connection.

If the issue persists, please hard reset the BT Home Hub to its factory settings by following the steps given below:

1. Locate the ‘Wireless Association’ button just above the ports on the rear side of the hub.
2. Press and hold the button for at least 15 seconds, to start the reset.
3. When the above is done, all the lights on the hub would come on for a few seconds.
4. All lights would go off and then the wireless light would come back on the hub.

If you wish to cancel the broadband account, please contact our BT Total Broadband Technical Helpdesk on the number 0845 600 7030 in order to obtain the Migration Authorisation Code. They will transfer your call to the Cancellation department to sort this out. Furthermore, they are working twenty four hours a day and seven days in a week.

However, if the above information does not resolve the issue, please get back to us with the following details:

1. The light status of the hub.
2. The operating system of your computer.
3. Visit the following website and run the speed test 3 times at different intervals and let us know the results:

http://speedtester.bt.com/

5. Further more provide us with a convenient date, time (between 09:00 hours and 21:00 hours) and an alternative contact number so that I can arrange for a call-back to discuss the issue.

If you have any queries in future, please contact us through e-mail at broadbandsupport@btinternet.com. If you need any further information, please click on the link below:

http://btybb.custhelp.com

Thank you for using BT Total Broadband.

Abraham
BT Total Broadband Support Team.

Rece mi opadly. Dopiero dzisiaj odpisalem na tego maila, gdyz od rana nie moge przekroczyc predkosci 1mbit/s. Spytalem czy po prostu jestem przycinany, ze jezeli tak to ok, ale chcem wiedziec czy jestem czy nie. Proste pytanie, oczekiwalem odpowiedzi tak lub nie.

Oto odpowiedz:

Dear Bart,

Thank you for your e-mail dated 20th May 2007, your e-mail has been logged under the reference number VOL011-3822764320.

I understand from your e-mail that you have performed the suggestions given in the previous response, but the issue persists. I am sorry for the inconvenience caused.

To see if the issue is with the internal wiring, please check the connection with the test socket by performing the steps below:

1. Unplug all devices from your telephone line. This includes sky/alarms/extensions/double-adapters/filters/telephones etc (call Sky before you do this otherwise they may fine you – if you have Sky).
2. Take the router to the master socket. If you have a router (this will have an Ethernet port as well as a USB port), you will only need to take the router and power cable.
3. We need to test the connection on a ‘test socket’, which is hidden behind the panel of the master socket. You will need to remove the panel to access the test socket (you may need to use a screw driver).
4. Once you have removed the panel to reveal the test socket, plug in a micro-filter, and then the DSL cable from the filter into the router.
5. If the DSL light continues to flash (either all the time or intermittently), you will need to swap the filters.

Now leave the set up undisturbed for 3 days and check if there is any improvement in your broadband connection. Along with the above result, please let us know your convenient date, time (between 09:00 hours and 21:00 hours GMT) and preferred contact number. We can arrange for a call-back and provide you further assistance.

Thank you for using BT Total Broadband.

Abraham
BT Total Broadband Support Team.

Po raz kolejny zalamka. Mam wrazenie ze ile razy napisze, oni po prostu czytaja kilka wyrazow i robia losowanie, ktorego template’a jako odpowiedzi uzyc…
Pozatym, hmm… odpisal mi ten sam koles co ostatnio – Abraham. W tym miejscu kojarzy mi sie taki maly fajny filmik, ktory widzialem jakis czas temu.

Reasumujac, naprawde baaardzo goraco ale to bardzo goraaaco odradzam wszystkim poszukujacym dostawcy broadband’u w .uk wyboru bt.
Niskie predkosci, ciagle problemy i do tego kiepska (puki co nie spotkalem sie z gorsza) pomoc techniczna.

Wow… wlasnie dostalem kolejnego maila.

Dear Bart,

Thank you for your e-mail dated 20th May 2007, your e-mail has been logged under the reference number VOL011-3822764320.

I understand from your e-mail that the steps suggested previously did not work as well. You would like to know whether your connection is limited. I am sorry for the inconvenience and am here to address your query.

I have checked in our records and found that your connection is not limited and you have been registered under the BT Total Broadband ‘Up to 8Mb’ category. Please be informed that the issue can easily be fixed with a discussion arranged for you through phone. Therefore, please respond with your convenient date, time (between 09:00 hours and 21:00 hours GMT) and alternative telephone number to contact you. Further, please note that we need a minimum time span of twenty four hours to arrange for a call-back. I would appreciate your patience and cooperation in this regard.

Thank you for using BT Total Broadband.

Abraham
BT Total Broadband Support Team

No nic – zobaczymy co to da . Chyba zrobia osobna kategorie na te wpisy, o jak tylko bede mial nowe, smieszne wiesci dam znac .